Customer Success Terminator

We won’t be the ones to tell you what you’re like.
Except this time… we will. 🙂

You’re a native English speaker, but you can hold your own in Spanish.
You want to grow in client management within a SaaS environment.
You’re an excellent writer with powerful communication skills, and you feel comfortable working in a high-performance environment.
You have strong emotional intelligence and the ability to truly understand and empathize with other people’s needs.
You’re curious and thoughtful when it comes to spotting opportunities to improve the user experience. You’re tech-savvy, proactive, and take initiative.
You want to be the person who helps our clients get the absolute most out of our software.
In short, you’re kind of a big deal.

What will your day-to-day look like as a Customer Coach?

Yes, we’ve deliberately dropped the term *Customer Success* and rebranded it as *Customer Coach*.

Because real success isn’t about doing the work for clients.

It’s about helping them learn how to do the work themselves.

We don’t execute on behalf of clients.

We teach them how to succeed on their own.

You will build healthy and strategic relationships with clients.
You will take ownership of the account once onboarding is completed, becoming the client’s main point of contact in their day-to-day.
You will train and support clients so they can fully leverage Walcu and integrate it into their real operational workflows.
You will understand their business, goals, and challenges in order to turn the tool into tangible impact.
You will identify account growth opportunities and propose expansions that generate real value. For us, success isn’t about selling more licenses. It’s about clients feeling that Walcu is truly their CRM.
You will monitor account health (usage, engagement, churn risk) and act before problems arise.
You will share actionable feedback with the Product team and advocate for the customer’s voice within Walcu.

Full-time contract — 40 hours per week.
Permanent contract — we’re looking for someone to stay with us for the long run ❤
We don’t publish salary because we define it together with you from the very first interview, based on what you’re looking for and what you bring. You can read more here.

If this sounds like the challenge you’re looking for, apply now and let’s talk!

If you’d love to work at Walcu but feel this isn’t the right role for you, check out our other open positions.