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Call control KPI

Monitor calls from your dealership

Analyze with this KPI the calls of your dealership and your sales team. Find out things like… at what time of the day you receive more calls, which of your users spend more time on calls, the number of calls made by each user…

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Element by element:

1. Call Follow-up

In this list you will be able to monitor the outgoing (successful and unsuccessful) and incoming calls of your users.

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2. Calls by time of day

Visualize the number of internal, outgoing and external calls of your dealership throughout the day (by time of day).

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3. Time on calls

Check with this graph the call time of your users differentiating the type of call (incoming, outgoing or internal).

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4. Outgoing calls by status and by time of day.

In this graph you will be able to visualize the outgoing calls by time of the day differentiating the status.

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